International Shipping
At this time, we can only ship to the USA, Canada, the UK, Japan, Australia, Singapore, and Europe.
Customs & Duties:
We are a very small business and are not set up to charge customs or duties, as they are calculated by each country differently. For this reason, applicable customs, duties, and taxes may be charged upon arrival. If you are wondering about the import fees that may be charged, please check with your local post office or submit your order information online at https://www.simplyduty.com/import-calculator. The HTS code used for Cozy Curlers and our products is 961590. Your local government postal service should have updated information and be able to help you. Please check with them if you are concerned with import fees.
COVID-19 Shipping Information:
Please understand that once your package is in transit to you, there is little we can do to speed along the process of shipping, due to COVID-19 restrictions in other countries, which is out of our control.
Shipping times for international packages are improving, but the United States Postal Service (USPS) cannot guarantee the exact date of arrival. If you feel your package is taking too long, please contact us. We can submit a missing mail search request with USPS on your behalf, but we cannot always get in touch with customs or post offices in other countries.
Your package may be quarantined to due customs in your country. If this happens, you may have to wait longer to receive your package. Please call your local post office with your tracking number to see when your package will be released.
Returns on International Orders:
As stated in our return policy, we do not refund shipping costs.
"When you receive your refund, the cost of return shipping will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable."
You can view our full return policy here.
If you have any other questions, feel free to contact us at cl@cozycurlers.com. We will do all we can to help during these trying times. Thank you for your patience and understanding!