International Shipping

Shipping Destinations:

We currently ship to the USA, Canada, the UK, Australia, New Zealand, and Switzerland.

*Due to ongoing supply chain challenges and international shipping and customs challenges, we have temporarily paused shipping to the European Union while we work to improve the experience for our customers. As a small U.S.-based business that hand-assembles our curlers, we want to ensure we can provide reliable delivery and support before resuming EU shipments. We appreciate your patience and hope to offer shipping to the EU again in the future.

Customs & Duties:
As a small business, we are unable to calculate or charge customs and duties at checkout. These fees are determined by your country and may be applied upon arrival.

To estimate potential customs or import fees, we recommend checking with your local postal service or using online resources such as SimplyDuty. The Harmonized Tariff Schedule (HTS) code for Cozy Curlers and related products is 961590. For further clarification, your local postal service should be able to assist you.

Shipping Times:
While international shipping times vary, please note that exact delivery dates cannot be guaranteed. If your package is delayed, we can assist by submitting a missing mail search request with USPS. However, we are unable to contact customs or postal services in other countries directly.

Returns on International Orders:
Please note that, per our return policy, all shipping costs are non-refundable.

• If you choose to return your order, you are responsible for covering the cost of shipping the returned items.

For more information, please review our full Return Policy.

*Please note that if items appear damaged upon arrival from shipping, please contact us with pictures of the package or damaged items at cl@cozycurlers.com and we will help resolve this issue.

Questions?
If you have additional questions, feel free to contact us at cl@cozycurlers.com. We’re happy to help!