Return Policy – Cozy Curlers

Return Policy

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in undamaged condition. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

If you are wanting to return your product because you do not understand how to use Cozy Curlers, please visit our tutorials page at https://www.cozycurlers.com/pages/tutorials-1

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-14 business days.


Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at cl@cozycurlers.com.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cl@cozycurlers.com

Shipping (Returns, Refunds, Exchanges, etc...)
To return your product, you should mail your product to: Washington, UT 84780, United States.

You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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